Return Policy

Effective Date: October 17th, 2023

At Designer Unlimited LLC, we want you to love your purchases. We understand that sometimes things may not work out as expected. To ensure a smooth and transparent return process, please familiarize yourself with our return policy:

Returns and Refunds:

  1. Store Credit and Swap Outs: We do not offer cash refunds. Instead, we provide store credit or allow for swap outs.

  2. Tags and SKU's: To be eligible for a return, items must be in their original condition, with all tags attached, and SKU's included. This helps us ensure the authenticity and integrity of the returned products.

  3. Broken or Damaged Items: If you receive an item that is broken or damaged, you have 48 hours from the date of receipt to report the issue. In the case of damaged items, we will provide a prepaid return label for your convenience.

Swap Out Duration: In general we offer a 7-day swap out period. Within this time frame, you can request an exchange for a different item. Our Designer Unlimited Private Clients enjoy an extended swap out period of 30 days, providing you with additional flexibility and time to make a decision. Learn more here.

Return Process:

  1. Contact Us: If you wish to initiate a return, report a damaged item, or request a swap out, please contact our Customer Service team via email at Support@DesignerUnlimitedLLC.com or by phone at +1 (302) 690-9106

  2. Return Authorization: Our team will guide you through the return process and provide you with a Return Authorization (RA) number if applicable. Ensure that the RA number is visible on the return package.

  3. Package Your Return: Securely package the item to be returned, making sure it meets our return criteria as mentioned above. Attach the RA number to the outside of the package.

  4. Shipping: Customers are responsible for the cost of return shipping, except in the case of damaged items where we provide a prepaid return label.

Additional Information:

  • Credit card fee, shipping costs, and Entrupy certifications are non-refundable.
  • We reserve the right to deny returns or swap outs if the item does not meet our return criteria.
  • This return policy is subject to change, so we encourage you to review it before making a purchase to stay updated on our terms.

Thank you for choosing Designer Unlimited LLC. We appreciate your trust in our products and services. If you have any questions or need assistance with our return policy, please do not hesitate to contact our Customer Service team. Your satisfaction is our priority.